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Hook - The Consumer Engagement Blog

From the monthly archives: December 2010

We are pleased to present below all posts archived in 'December 2010'. If you still can't find what you are looking for, try using the search box.

Paula Martin's avatar

How Influential is Social Media?

Just how many holiday shoppers visited the top 40 internet retailers' websites because of a social media channel? Only 5% according to a recent survey.

Surveyed shoppers placed website experience as more important than price. And, it appears that online customer's have higher expectations for their online experience.

Overall customer satisfaction with online transactions dipped one point lower than last year's score. Look to find out which online retailers lead in consumer satisfaction in this clickz article http://bit.ly/fF2RcR

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